National Recalls is a Los Angeles based administrative services company specializing in the medical industry. Our strength lies in combining our vast experience in customer care with the knowledge of what it takes for a practice to run.
We provide quality services to you and your patients by creating an outlet for your office that handles a variety of tasks from appointment scheduling, daily confirmations and soft collections to insurance verification and incoming phone call relief. Using our services enables your staff to focus fully on the patients who are actually in the office, making them happier and creating more efficient appointments.
Unlike temporary employees, we think about things from your perspective as a business owner. We are totally focused on generating increased revenues for your practice, not on getting to the end of the day! We are proven to generate up to 50% more business than an average employee.
Ensuring the privacy and confidentiality of your patients' sensitive information is of the utmost importance to us. We treat all information about your office and patients with the highest form of security possible. All of our representatives are HIPAA certified and use only the most secure resources to access any databases. We work directly with your staff to ensure a seamless transfer of information because we consider ourselves to be an extension of your office, and so will your patients!
With National Recalls, your office will receive a complete overview of all work done throughout the month including copies of the actual lists, a breakdown of appointments scheduled, the return on investment and capture rate.
National Recalls is the only administrative services company out there today that offers live callers and requires all employees to take a course and hold a certificate on HIPAA compliance. This is a non-negotiable requirement to become a member of the National Recalls team and is something we take very seriously.
National Recalls sets itself apart by having a live representative contact your patients, bringing back the personal touch to help preserve your relationships. It has been shown that speaking to a live person at the other end of the phone creates a sense of caring that cannot be replicated through an automated service or a postcard. Personally reaching out to patients is a form of interactive care and will create greater loyalty to your practice. We offer that personal touch at a fraction of the cost it would take you to hire someone; by using us you needn't worry about the overheads, time, and space required for a full time employee.
Our promise is to take your practice to the next level of success. We can devote our full attention to the things that keep your office running smoothly without the stresses that employees bring. Give us a call to discuss your practice today!