Meet The Team

Our team consists of handpicked professionals who are well versed in everything from insurance verification and authorization to customer service and phone etiquette. Every account representative is HIPAA certified, and thoroughly trained and tested before starting work with us.

Our representatives continually update their skillset to ensure they are familiar with changing technology and the handling of electronic patient records. We place a strong emphasis on soft sales techniques when dealing with patient recalls or generating new business through patient referrals. Representatives are also trained to look for weaknesses in current processes in order to report back to doctors and make certain the most refined recall process is always intact and being implemented.

Before beginning work, we will spend time with the office manager in order to familiarize ourselves with the individual office. We understand that every office is different and our representative will take account of scheduling specifications, pricing, and location (among other things) to best ensure the finest customer service when speaking to your patients. We then match our account representatives to the appropriate offices. Our service is totally bespoke. Familiarizing ourselves with your particular office allows for targeted demographic calling, enabling you to specify, for example, different age ranges (e.g. college kids returning from school). Our service helps to build individual relationships with your patients (each account will have a dedicated representative) to ensure repeat business.