Our team consists of handpicked professionals who are well versed in everything from insurance verification and authorization to customer service and phone etiquette. Every account representative is HIPAA certified, and thoroughly trained and tested before starting work with us.
Our representatives continually update their skillset to ensure they are familiar with changing technology and the handling of electronic patient records. We place a strong emphasis on soft sales techniques when dealing with patient recalls or generating new business through patient referrals. Representatives are also trained to look for weaknesses in current processes in order to report back to doctors and make certain the most refined recall process is always intact and being implemented.
Before beginning work, we will spend time with the office manager in order to familiarize ourselves with the individual office. We understand that every office is different and our representative will take account of scheduling specifications, pricing, and location (among other things) to best ensure the finest customer service when speaking to your patients. We then match our account representatives to the appropriate offices. Our service is totally bespoke. Familiarizing ourselves with your particular office allows for targeted demographic calling, enabling you to specify, for example, different age ranges (e.g. college kids returning from school). Our service helps to build individual relationships with your patients (each account will have a dedicated representative) to ensure repeat business.
National Recalls is a Los Angeles based administrative services company specializing in the medical industry. Our strength lies in combining our vast experience in customer care with the knowledge of what it takes for a practice to run.
Your office will receive a complete overview of all work done throughout the month including copies of the actual lists, a breakdown of appointments scheduled, the return on investment and capture rate.
Our team of experts are trained, HIPAA certified, and ready to provide you and your patients with top-notch customer service!
Our method of doing things is advanced and in depth and because of that we hold the spot as the number one recall company in terms of quality of service and industry know-how.